Your email is very important to us. Please don't hesitate to drop us a request and we will respond to you as soon as possible.
We send you a confirmation SMS 1week prior to your appointment to which you can reply to 'confirm' or 'cancel'. If we do not receive confirmation for your appointment either via text, phone or email by 9am on the morning of your appointment, the system will automatically delete your appointment. Should you know that upon making the appointment you will be unable to confirm for any reason (eg. traveling) please notify us when booking so that we can flag in our system.
We reserve a space especially for you at your chosen time. We require a minimum of 24 hours to be able to re-schedule your appointment. If in the unfortunate event that you need to cancel your appointment with less than 24 hours notice, you will be required to leave you credit card information on file in order to make any future bookings. If you cancel twice with less than 24 hours, you will be required to pay 50% of your booking on your third time of cancelling.
'No shows' will not be tolerated. If you do not show up for your appointment you will be required to leave your credit card details on file in order to make future bookings. Two 'no shows' will result in a required full pre-payment of your missed treatments, otherwise you will be unable to make future appointments, however walk-ins are welcome.
If you are running late, you will have your treatment time shortened to avoid inconveniencing the client that has a booking after you, however if you run more than 15 minutes late, we cannot guarantee you that we can fit your appointment in. You will still be charged as per your original booking.
All new clients will be required to leave their credit card details on file in order to secure an appointment.