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Policies

New Clients

For all new clients wanting to book an appointment at La Boutique, please be advised that a $50.00 deposit payable by credit card is required at the time of making your booking. This deposit is then deducted from the total cost of your service fee on the day of your appointment. If the new client doesn't show up for their appointment, they will forfeit the $50 fee.

Confirmation

We send you a confirmation SMS 1 week prior to your appointment to which you can reply 'confirm' or 'cancel'.  If we do not receive confirmation for your appointment either via text, phone or email by 9am on the morning of your appointment, the system will automatically delete your appointment.  Should you know that upon making the appointment that you will be unable to confirm fo any reason(eg, traveling) please notify us when booking so that we can flag in our system.

Adjustments to bookings

Although we understand that sometimes plans change, in order to ensure that all of our appointment times are fully utilized, we ask that any adjustments to your appointment times are made by telephone with at least 24 hours notice. Changes outside of business hours can be done so by leaving a voicemail message.

Cancellations

We reserve a space especially for you at your chosen time.  If you cancel within less than 24 hours, you will be charged $50.

No Shows

'No shows' will not be tolerated. If you do not show up for your appointment you will be required to leave your credit card details on file in order to make future bookings.  Two 'no shows' will result in a required full pre-payment of your missed treatments, otherwise you will be unable to make any future appointments, however walk-ins are welcome.

Running Late

If you are running late, you will have your treatment time shortened to avoid inconveniencing the client that has a booking after you, however if you run more than 15 minutes late, we cannot guarantee you that we can fit your appointment in.  You will still be charged as per your original booking.